When we purchased the buggy we was told the buggy would be with us on Monday as we ordered it on Friday. Monday and Tuesday went by and we had no email from the company about the buggy being dispatched. We phoned direct 4 baby to be told it would take 3-5 days as nothing was on the system to then receive a email the following hour to be told the buggy had been dispatched it seemed to me as tho the company had forgot about our order until we spoke to them. When the buggy finally arrived we built the buggy abs everything seemed fine to then notice the tyres on the wheels were totally flat we had no way of pumping them up and then had to purchase a foot pump I was not impressed having to do this with a £400 buggy!