Unfortunately, I had a very negative experience with this company. There is no real way to contact them in a timely manner causing major issues during travel. On two separate bookings with this company I was notified (and then not notified) of multiple departure time changes with no way to contact the company for the correct time. In once instance I arrived at port several hours too early and in another I missed the ferry completely, even though I arrived 1 hour early as instructed by Direct Ferries, and was forced to purchase new tickets on site from a third party. After an infuriating amount of time spent navigating their website and finally finding a way to contact them I received an automatic response that my reference number was invalid and my ticket was closed.