We booked round trip ferries from Māori to Capri. Due to illness we had to move our reservation within 48 hours. We started trying to contact you 14 hours before departure and could not get any response. We missed our ferry the next morning. When I finally got though on the chat line and wanted to re-schedule I was told I could only reschedule my return and that I had to buy new ticket for the outbound. Even though I tried to reach direct ferries well in advance to request a change. I rescheduled my return and purchased new outbound tickets. I then never received new PDF documents reflecting the return change. I kept being sent pdf documents with my original return date. It took me four different online chats totaling almost 10 hours to finally get an online agent to send me the correct return pdf showing the correct return date. I am shocked by what it took me to just move a trip because of illness not to mention that I had to pay twice for 2 tickets because I could not reach anyone at your company. As a professional advertising person I plan on posting this horrible experience on every travel and review site. You should be ashamed To run a booking company in such an unprofessional manner.