This was originally due at 02:45am. We received a text at 19:45 to advise of a delay. No further communication received since. We arrived at Pembroke at 2:45 and had to wait passed 4:30, yet text said last check in was at 4:30, for the people who had been sat in the booth for a good 40-50 mins quite literally with their feet on the desk. Again no communication. We were then left in our vehicles with not a word from any staff and no updates to when we may depart. We are travelling with 2 dogs and didn’t know when/if to feed them/walk them etc. We only got to board at gone 8am. No staff on board with any hint of customer service to raise concerns to. Not only was the ship NOT the one that was on our booking confirmation I was very unhappy to have to leave my car and dogs almost outside to the elements. I’m just glad Stenna Lines are operating for the return journey. Sent 2 emails and no contact number and no reply - Will have to probably do indemnity claim due to lack of response etc