Never use this service. They offer an amendment service that doesn't work. Then when you contact customer service, they advise you cant, however when contacting the actual ferry company, they advise that direct ferries has to do this. They then ignore your emails. Their cancellation policy on their website advises that if you request a cancellation, they will advise you how much you will be refunded to ensure you want to proceed. They didnt do that. They just cancelled my ticket and I lost almost $40 and have no ticket now. Any attempts to explain or reason with them only ended in them making countless excuses about refunds and different types. Cheats!!