What a bunch of con artists! Was due to sail on a 14:30 crossing from hook of holland to harwich. Due to a delayed flight from Croatia to Amsterdam I couldn't get to the ferry port until 14:00 which is half hour after check in closes. Due to no inbound phone lines.my only option is to use the online chat facility. I explained the situation and was told late check in was absolutely not an option and my only option was to reschedule to the night crossing at an additional charge of £61.50. On arrival to the ferry port I was ushered urgently to the check in desk and told I was allowed to check in and sail on the originally booked crossing of which I'm grateful for but since I didn't sail on the later crossing I feel I should be entitled to a refund but the company says no. I will never book with this company again, I will never recommend them and if anything I will recommend people do not use this cowboy company.