Still arguing with you 29 emails and 11 staff, no management level and still not getting anywhere..... they used to be good !!! All I wanted urgently was a transfer, it was within their powers and every email I have had has said no no no.... I wanted to transfer from Rotterdam to Hull passage change to Santander to Portsmouth...my tickets are at this moment still valid 30 06 24. They are agents for Brittany Ferries so it's duable...but "no". And I would be adding a further 400.00 to the value !!! Outrageous they say no.....make shown them proof it can be done and still they say "no". Can't call them, no number... very clever !!!!