Booked with Direct Ferries for round trip Dublin to Wales. They sent two emails letting us know of time change for our Dublin departure, which was good. Four days later on our return to Dublin we arrived at the port to learn our ferry had been cancelled two weeks prior. Direct Ferries never let us know. Irish Ferries was as helpful as possible, getting us on the next ferry out, but we still missed our international flight, our booked hotel for the night and tour for the morning at our new destination, costing us $1,000 in change fees and no refunds. We also had to pay for a hotel in Dublin for the night. There is no way to talk to or email Direct Ferries. They only use an AI bot, which is useless. Don't use them! Go direct to the ferry company. They had over 2 weeks to notify us of a cancelled sailing, we could easily worked with that.