Avoid this company – they’re an unworkable middle-man. I booked a ferry through them and needed to make a small change. After days of delays, I was told to pay a £24 change fee, which I did. Minutes later, I received another demand for £49 more — all while the ferry operator confirmed they had no record of my name on the booking. You can’t contact a real person; everything goes through bots and scripted responses. They also aren’t part of any seafaring agency or ABTA-style scheme, so you have no formal complaints route. My advice: book directly with the ferry company — it might cost a few pounds more, but at least you’ll deal with a human who can actually resolve issues.