Problem was solved in the end by Scott who was good , but a very painful return outcome, delivery excellent when solved but 4 calls and one to the founder who inspite of his service pledge felt he did not need to reply or ensure action was taken, you need to lead by example !
Six weeks on I had to force the issue and tell them what to do, in fairness when this was agreed it was delivered next day but after sales service is key to repeat business,great for price and if goes well, but avoid if you feel you may have a fault based on my experience.
9 years ago
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