I did not receive a call to say the product was in store. I emailed the on-line sales team to be told it was waiting for me. In the store they could not find my parcel, I was told it would be on the shelf with the rest of the stock - it was not. I waited for over ten minutes without success and as no alternative had been suggested. I said I would take a stock item. I was given a 10% off discount card and I accepted this at the time as I had a tee time booked and needed to leave. However, I feel that at least my postage should have been refunded as I am not sure what I paid this for!