As usual and to our never ending annoyance you deem us to be in the Highlands and Islands even though we live in the lowlands of Morayshire, where the Royal mail delivers daily at no extra charge and yet you charged carriage of £5.99 on an order of over £50 which you clearly deliver free to 90 % of Scotland. I doubt if you are aware how annoying that is even though we are rewarded with living in the best part of Britan that is no reason to charge an unnecessary surcharge - sort yourselves out as I and many others refrain from using you for that very reason. If you had dealt with this in the correct manner you would have got a 'very good' rating