Ordered a Ping putter at a very attractive price. However, no communication for over a month so called to find that it was out of stock and they had cancelled the order!. They did eventually manage to source one, apologised and promised some free balls as a gesture of good will. Whilst the putter arrived within three days, the balls didn't, Called again, promised call back didn't happen so called again. Eventually 6 Mizuno balls turned up three days later - a modest gesture I would suggest. People generally pleasant, but there are a lot of alternatives out there.