Ordered a golf bag for my Brother's 30th Birthday. The bag never arrived, I emailed Direct Golf and got no response. I phoned Direct Golf and their phones were down! I finally get an Email from Direct Golf thanking me for returning the golf bag that I never received! I then get an Email advising me that I would receive a full refund within 10 working days! Direct Golf get my money within 10 seconds of buying and I have to wait up to 10 working days to get a refund! I had to get PayPal involved to finally get my money back. Direct Golf are a complete joke! Thanks for nothing!