I can not complain with any orders I have placed, items have been received as expected and relatively promptly. I would make the point that the "Chairman's pledge to you" doesn't seem to worth much, it clearly states "the best prices" etc. They even make a big thing of their price challenge here http://www.direct-golf.co.uk/static/price_beat/. I took the price challenge and pointed out that I could purchase a Garmin S3 GPS Golf Watch from here http://www.handtec.co.uk/garmin-approach-s3-europe-grey-black-010-01049-11.html at £179 as opposed to the £199 Direct Golf are selling it for. I was informed "Unfortunately we do not offer a pricebeat against this company....." - I took the price beat challenge and although it clearly states "We guarantee to beat ANY competitors price & also give you 10% of the difference back" this is not entirely the case. So if you ignore the chairman's pledge all is fine.