My online experience was excellent. I had great advice from Ross Heslop and Scott in Customer Services.
However there is a flaw in your service. It is Click & Collect. The service received from Edgware store was very poor. They did not seem to understand the importance and value of a fully integrated retail/online business.
I felt they were not interested in me because I hadn't bought in store. I felt completely undervalued by them and their attitude was poor! Left me with a poor opinion of the in store experience .
10 years ago
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