I sent them a set of expensive frames to be re-glazed and they were returned with mismatched screws and scratches. On exactly the same day my friend ordered a pair of glasses which they claimed to have sent by first class post but had yet to arrive two weeks after their claimed posting date. Their delaying tactic is to say they are investigating this with the Royal Mail, though how they do this when they have sent the item unregistered is a mystery. Make a sentence out of these words: 'touch, barge-pole, I, them, with, a, wouldn't', if you have any sense.
10 years ago
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