From the get go this company has been less then professional. If you can even call them that. Hidden cost, not well explained. You have no way to contact them at all. They do not answer there emails! Really makes you think they are running a scam. Hoping after they don't contact you, that you will just forget about the money you paid and let it go. Not gonna happen this time! I have had phones unlocked before, and it has never taken this long before. It's probably been a week and 1/2 and I haven't heard anything from them. Beware if you use them, they also like to have reviews taken down and you blocked from leaving them if it does not suit them. I've seen other reports of this too.