I would give zero stars if possible. For around 8 months of my policy they had the wrong registration plate. Discovered this when the police pulled me for no insurance. You can imagine the shock. I was paying£75 a month for a policy that was for a car that had been scraped years ago (the police told me) Outcome: No refund at all from direct line, they tried everything to avoid refunding me. Total scammers. £300 fine and 6 points from police. I was lucky they didn’t tow my car away. Uber expensive experience with this mob I then got a letter out in October saying I could get refunded for Lockdown. I had 0 Millage at the time of lockdown. They refunded me £3 a month lol absolute joke of a company AVOID