“As a Direct Line customer I have paid into a home Insurance policy with Direct Line for multiple years. During storm Dave in April my garage roof was badly damaged. I provided the insurer with a builders report and quote for the repair. I have evidence of the structure before and after the event. In the evidence you can see the roof is in a good condition before the storm, after the storm you can clearly see the storm damage. The builders report I have states the storm caused the damage to the roof and details how it happened.
This was my first claim with Direct Line, they have declined my claim. Siting existing damage to the structure is not covered. The evidence I have clearly indicates it was all due to storm damage. No existing damage was present.
I will be taking my claim further.”
“Very deceitful. use every method to underpay every claim. I was insured with these in the 90s and had trouble then. I have used them again in recent years unknowingly because they own other companies using other names and I see their habits haven’t changed. My advice is to check any insurance that you buy and if they have any connection to direct line, even if the quote is competitive, don’t bother because if you make a claim you won’t get a fair experience.”
“The guru, Martyn Lewis said 'Car Insurance prices would be coming down - if not, ask them why.'
This year, my DL Car Insurance quote was over £80 more than last year, on contacting them as a long standing 'Loyal' customer (over 20 years), they couldn't reduce the price . . . so much for their loyalty to their customers.
I mentioned all the like-for-like quotes from Go Compare, Compare the Market & 2 others all to no avail.
Direct Line have now LOST a customer and possibly even more when I tell of my experience to friends & family . . . hang your head in shame Direct Line.”
“But to actually fly, the rest of our Direct Line CUSTOMER SERVICE +𝟭 𝟴𝗢𝟱 (𝟰𝟭𝗢)' 𝟱𝟲𝗢𝗢 Direct Line PHONE NUMBER +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 body would have to produce enough power, which would require strong muscles. In birds, an average of 16% to 18% of their muscle mass comes from muscles used for flying. In some, up to 30% of their muscle mass comes from the chest. This is also true in bats, though the mass is distributed across more muscles. "It's what sets them apart from the build of a nonflying animal," Habib said.”
“I was insured with Direct Line for years then in January last year the premium skyrocketed and this year they couldn’t even offer any insurance coverage either on line or by phone for my Ford Fiesta!!! Even the man I spoke with at Direct Line couldn’t tell me why! They have the cheek to send me Emails precedingly to insure with them which frankly is a load of garbage as it’s not possible! Direct Line have declined dramatically since the days of Winston Wolf not only in their advertising and marketing also in their in ability to offer insurance at all! They also don’t ask anyone who leaves insuring with Direct Line who goes with a competitor why they’ve left.”
“Direct Line take you money every month however when you have make a claim. After paying for 25 years tour first ever claim. You find ever excuse nit to pay out. This is totally unacceptable and disgraceful.teeatment of your customer's.”
“I have to pay for my van insurance twice over the last 2months. This is because they didn’t cancel my previous insurance after scrapping my old van,
CUSTOMER SERVICE +1 8O5 41O 56OO PHONE NUMBER +1 8O5 41O 56OO
this number
they have insured my new van and have been charging me twice for this privilege.”
“As a customer for over 8 years they bumped my renewal price up for car insurance to double what I am currently paying, not happy given I have made no claim on the insurance .”
“I just spoke with an obnoxious guy from direct line van insurance, his name is Taron. Who says I have to pay for my van insurance twice over the last 2months. This is because they didn’t cancel my previous insurance after scrapping my old van, they have insured my new van and have been charging me twice for this privilege. ?????”
“One of their drivers hit my car and wrote it off. Direct line sent me the full cheque to pay for the vehicle cost. My vehicle was sent to be scrapped so I was going to use the cheque to buy a new one. The second Direct Line found out I had no legal cover, they bounced the cheque and only offered me 1/4 of the initial cheque stating they did not believe they caused all the damage despite me sending my vehicle report from my insurers, my garage invoices and info that I had no insurance claims for my vehicle. They took advantage of me being a young, single mother who cannot afford legal fees to dispute their claim. Because they sent the initial full cheque, my vehicle was scrapped. If I knew they were going to cancel their cheque I would’ve tried to sell my car myself, now I am left without one! Direct Line will do anything to minimise their costs. The experience I have had with them has been very disgusting. I have put in a complaint and still have been told I will only be receiving 1/4 of the payment. DO NOT INSURE WITH THIS COMPANY”
“They closed suddenly without notice while there's balance of 80000 dollars ! Now they don't allow trading or more than that, asking me to open a new account !! What about my money !!! I am currently working with ''wikihelpdesks (at) gmail (dot) com " for assistance to help get my funds back”
“Home Insurance NOT....first damaged water pipe in driveway by tree root NOT covered so had to pay £750 myself for repairs. Next was next doors roof slate putting a hole in my flat roof as the owner didn't fix his roof despite me asking for him for some time. Directline deemed there was no evidence of negligence and tripled my premiums to pay for the repair which didn't work and roof is still leaking five years later damaging my timbers. Next doors roof still not repaired but hey there's no evidence the neighbour is negligent!”
“I have been with direct line insurance for over 20 years for my house and the first time I try and claim because of high winds have blown down tiles on my roof
It’s not covered because of the age of the house ???”
“After 8 continuous years of insuring our property with the company without making any claims their quoted renewal price came as rather a surprise with a substantial increase .
Our request for a reappraisal and possible reduction was met with indifference.,causing us to seek alternative cover.”
“Direct Line have caused me incredible amounts of stress and led to a big fine and 6 points on my license after a system error caused them to delete my insurance.
Following this deletion, they failed to communicate with me that my insurance had been cancelled leaving me without insurance until I was pulled over, totally unaware of what had happened.
I’ve been with them 20 years and all I asked for was a letter admitting they’d made a mistake. They refused to do this. I was even happy to waive compensation and free insurance, but they wouldn’t help still.
DON’T EVER USE DIRECT LINE - they are a horrible company.”
