“Home Insurance NOT....first damaged water pipe in driveway by tree root NOT covered so had to pay £750 myself for repairs. Next was next doors roof slate putting a hole in my flat roof as the owner didn't fix his roof despite me asking for him for some time. Directline deemed there was no evidence of negligence and tripled my premiums to pay for the repair which didn't work and roof is still leaking five years later damaging my timbers. Next doors roof still not repaired but hey there's no evidence the neighbour is negligent!”
“I have been with direct line insurance for over 20 years for my house and the first time I try and claim because of high winds have blown down tiles on my roof
It’s not covered because of the age of the house ???”
“After 8 continuous years of insuring our property with the company without making any claims their quoted renewal price came as rather a surprise with a substantial increase .
Our request for a reappraisal and possible reduction was met with indifference.,causing us to seek alternative cover.”
“Direct Line have caused me incredible amounts of stress and led to a big fine and 6 points on my license after a system error caused them to delete my insurance.
Following this deletion, they failed to communicate with me that my insurance had been cancelled leaving me without insurance until I was pulled over, totally unaware of what had happened.
I’ve been with them 20 years and all I asked for was a letter admitting they’d made a mistake. They refused to do this. I was even happy to waive compensation and free insurance, but they wouldn’t help still.
DON’T EVER USE DIRECT LINE - they are a horrible company.”
“I have had direct line insurance for a year and really happy with the telematics apps. It so easy to use. The one time I called customer service they were really helpful.”
“Landlord insurance claim declined , they said it wasn't covered by my policy. So I complained ! Guess what , they have decided to uphold my complaint. So clearly my claim was valid . What does that tell you ? They will try whatever underhand method they can to reject claims. Still have not seen any money from them. No doubt they will now nit pick what their going to pay out. I will not be renewing my policy with them and would advise potential customers to insure elsewhere.”
“I have been with Direct Line for a few years and was thinking of changing to see if I could get a cheaper deal for the car so went on Confused.com and chose AXA. It would have been slightly cheaper but had to be done online and what I like about Direct Line is I get to talk to a real live person!! None of this "chat" which isn't chat at all it's typing. So I rang Direct Line and spoke to a helpful man who agreed the cheaper price AXA had quoted. So that made my day!”
“I wrote to these guys for a full refund. They took my money by direct debit then told me they don`t do van insurance. They never replied back to me and have held onto my £600.00 + quid ever since. Absolute robbers. I had to click a star to write a review otherwise I would not give one at all. Then they have the cheek to send me pet insurance offers. Who ever owns this company is bad. Joe from Cannock, Staffordshire.”
“After years of being a dedicated customer I duscovered I was been charged more than double what I would be if I was a new customer and 10 times what Sainsbury would charge me for home and contents insurance. Absolute rip off. No wonder they're not on comparison sites.”
“Got a renewal letter and was quoted a huge amount, which was almost halved when I looked elsewhere. When I raised the issue to see if I'd be offered anything better, my renewal was simply canceled without question. Thought they might have tried a little harder to retain my business.”
“I have been with the company for at least 15 years ,after talking with other home owners I discovered that I was paying well over what they were paying for home insurance .around £150 more per year”
