“Direct Line take you money every month however when you have make a claim. After paying for 25 years tour first ever claim. You find ever excuse nit to pay out. This is totally unacceptable and disgraceful.teeatment of your customer's.”
“I have to pay for my van insurance twice over the last 2months. This is because they didn’t cancel my previous insurance after scrapping my old van,
CUSTOMER SERVICE +1 8O5 41O 56OO PHONE NUMBER +1 8O5 41O 56OO
this number
they have insured my new van and have been charging me twice for this privilege.”
“As a customer for over 8 years they bumped my renewal price up for car insurance to double what I am currently paying, not happy given I have made no claim on the insurance .”
“I just spoke with an obnoxious guy from direct line van insurance, his name is Taron. Who says I have to pay for my van insurance twice over the last 2months. This is because they didn’t cancel my previous insurance after scrapping my old van, they have insured my new van and have been charging me twice for this privilege. ?????”
“One of their drivers hit my car and wrote it off. Direct line sent me the full cheque to pay for the vehicle cost. My vehicle was sent to be scrapped so I was going to use the cheque to buy a new one. The second Direct Line found out I had no legal cover, they bounced the cheque and only offered me 1/4 of the initial cheque stating they did not believe they caused all the damage despite me sending my vehicle report from my insurers, my garage invoices and info that I had no insurance claims for my vehicle. They took advantage of me being a young, single mother who cannot afford legal fees to dispute their claim. Because they sent the initial full cheque, my vehicle was scrapped. If I knew they were going to cancel their cheque I would’ve tried to sell my car myself, now I am left without one! Direct Line will do anything to minimise their costs. The experience I have had with them has been very disgusting. I have put in a complaint and still have been told I will only be receiving 1/4 of the payment. DO NOT INSURE WITH THIS COMPANY”
“They closed suddenly without notice while there's balance of 80000 dollars ! Now they don't allow trading or more than that, asking me to open a new account !! What about my money !!! I am currently working with ''wikihelpdesks (at) gmail (dot) com " for assistance to help get my funds back”
“Home Insurance NOT....first damaged water pipe in driveway by tree root NOT covered so had to pay £750 myself for repairs. Next was next doors roof slate putting a hole in my flat roof as the owner didn't fix his roof despite me asking for him for some time. Directline deemed there was no evidence of negligence and tripled my premiums to pay for the repair which didn't work and roof is still leaking five years later damaging my timbers. Next doors roof still not repaired but hey there's no evidence the neighbour is negligent!”
“I have been with direct line insurance for over 20 years for my house and the first time I try and claim because of high winds have blown down tiles on my roof
It’s not covered because of the age of the house ???”
“After 8 continuous years of insuring our property with the company without making any claims their quoted renewal price came as rather a surprise with a substantial increase .
Our request for a reappraisal and possible reduction was met with indifference.,causing us to seek alternative cover.”
“Direct Line have caused me incredible amounts of stress and led to a big fine and 6 points on my license after a system error caused them to delete my insurance.
Following this deletion, they failed to communicate with me that my insurance had been cancelled leaving me without insurance until I was pulled over, totally unaware of what had happened.
I’ve been with them 20 years and all I asked for was a letter admitting they’d made a mistake. They refused to do this. I was even happy to waive compensation and free insurance, but they wouldn’t help still.
DON’T EVER USE DIRECT LINE - they are a horrible company.”
“I have had direct line insurance for a year and really happy with the telematics apps. It so easy to use. The one time I called customer service they were really helpful.”
“Landlord insurance claim declined , they said it wasn't covered by my policy. So I complained ! Guess what , they have decided to uphold my complaint. So clearly my claim was valid . What does that tell you ? They will try whatever underhand method they can to reject claims. Still have not seen any money from them. No doubt they will now nit pick what their going to pay out. I will not be renewing my policy with them and would advise potential customers to insure elsewhere.”
“I have been with Direct Line for a few years and was thinking of changing to see if I could get a cheaper deal for the car so went on Confused.com and chose AXA. It would have been slightly cheaper but had to be done online and what I like about Direct Line is I get to talk to a real live person!! None of this "chat" which isn't chat at all it's typing. So I rang Direct Line and spoke to a helpful man who agreed the cheaper price AXA had quoted. So that made my day!”
“I wrote to these guys for a full refund. They took my money by direct debit then told me they don`t do van insurance. They never replied back to me and have held onto my £600.00 + quid ever since. Absolute robbers. I had to click a star to write a review otherwise I would not give one at all. Then they have the cheek to send me pet insurance offers. Who ever owns this company is bad. Joe from Cannock, Staffordshire.”
