“Direct Line have caused me incredible amounts of stress and led to a big fine and 6 points on my license after a system error caused them to delete my insurance.
Following this deletion, they failed to communicate with me that my insurance had been cancelled leaving me without insurance until I was pulled over, totally unaware of what had happened.
I’ve been with them 20 years and all I asked for was a letter admitting they’d made a mistake. They refused to do this. I was even happy to waive compensation and free insurance, but they wouldn’t help still.
DON’T EVER USE DIRECT LINE - they are a horrible company.”
“I wrote to these guys for a full refund. They took my money by direct debit then told me they don`t do van insurance. They never replied back to me and have held onto my £600.00 + quid ever since. Absolute robbers. I had to click a star to write a review otherwise I would not give one at all. Then they have the cheek to send me pet insurance offers. Who ever owns this company is bad. Joe from Cannock, Staffordshire.”
“After years of being a dedicated customer I duscovered I was been charged more than double what I would be if I was a new customer and 10 times what Sainsbury would charge me for home and contents insurance. Absolute rip off. No wonder they're not on comparison sites.”
“I would give zero stars if possible.
For around 8 months of my policy they had the wrong registration plate. Discovered this when the police pulled me for no insurance. You can imagine the shock. I was paying£75 a month for a policy that was for a car that had been scraped years ago (the police told me)
Outcome:
No refund at all from direct line, they tried everything to avoid refunding me. Total scammers. £300 fine and 6 points from police. I was lucky they didn’t tow my car away.
Uber expensive experience with this mob
I then got a letter out in October saying I could get refunded for
Lockdown. I had 0 Millage at the time of lockdown. They refunded me £3 a month lol absolute joke of a company
AVOID”
“Do not treat customers fairly. I will be writing to the Fca for how they treated me. No wonder they don't quote through confused because the lie and cheat”
“through out my driving of over 44yrs with no claims at all, this company has Direct line have never ever come up with a decent quote , They are only interested in people who have had a claim and want to pay monthly and charge mega bucks for the Privilege, over rated and quotes are legal robbery”
“I was a customer of Direct Line car insurance for almost 20 years.
I never had any claim during this period and I was a good driver.
Last year a guy stopped to let me out of a side road and then he changed his mind and hit me. To cut a long story short we pulled over and then he accused me of pulling out of the junction without looking! He had no damage on his car and only a small scuff. I had no damage on my vehicle either. He called the Police and said I was threatening him???? It was obvious it was a set up and I got blamed for nothing. He subsequently put a claim against me. I told Direct Line what happened and also send photos of his car to prove there was no damage. To this day Direct Line never told me what he claimed for and I had to pay up and I lost my claims bonuses. Direct Line refused to fight for me and treated me like total dirt. I recently found out that they done the same thing to a friend of mine. This company is disgraceful and should be ashamed. Terrible customer service and acknowledgement of receiving emails. They want everything done over the phone and that's impossible when you need to send evidence. I left and joined Co-Op. They offered me cheaper insurance by £450 less and I was left choked by Direct Line for not even matching their quote. Sickening to the stomach. AVOID AT ALL COSTS!! BECAUSE YOU END UP PAYING FOR IT.
Finally, I just received a letter asking for £11.35 for outstanding payment. I have no idea what this is for and find it disturbing that this company can chase a long term ex customer who's spent over £20k in premiums a measly amount of money.”
“Just been speaking to the call centre re one of our policies which is due for renewal on the 3 may and i think the operator was lying in bed with his computer off!!
Also have another due on the 5 May but never got to discuss!!
Only wanted a quote for an additional driver, my son, but became too complicated to deal with. Say no more.
Sharon
Always been very good but will look elsewhere.”
“I had insurance with them for 2years and there price was very high so I asked them to reduce but they refused, they can’t do it , I said I have other insurance with them but nothing doing”
“Unreliable - Will find excuses not to settle the claim. Content insurance details: furniture inside the garage damaged by water. Direct Line Insurance did not settle the claim because they exclude garages as part of the house.”
