The guru, Martyn Lewis said 'Car Insurance prices would be coming down - if not, ask them why.' This year, my DL Car Insurance quote was over £80 more than last year, on contacting them as a long standing 'Loyal' customer (over 20 years), they couldn't reduce the price . . . so much for their loyalty to their customers. I mentioned all the like-for-like quotes from Go Compare, Compare the Market & 2 others all to no avail. Direct Line have now LOST a customer and possibly even more when I tell of my experience to friends & family . . . hang your head in shame Direct Line.