One of their drivers hit my car and wrote it off. Direct line sent me the full cheque to pay for the vehicle cost. My vehicle was sent to be scrapped so I was going to use the cheque to buy a new one. The second Direct Line found out I had no legal cover, they bounced the cheque and only offered me 1/4 of the initial cheque stating they did not believe they caused all the damage despite me sending my vehicle report from my insurers, my garage invoices and info that I had no insurance claims for my vehicle. They took advantage of me being a young, single mother who cannot afford legal fees to dispute their claim. Because they sent the initial full cheque, my vehicle was scrapped. If I knew they were going to cancel their cheque I would’ve tried to sell my car myself, now I am left without one! Direct Line will do anything to minimise their costs. The experience I have had with them has been very disgusting. I have put in a complaint and still have been told I will only be receiving 1/4 of the payment. DO NOT INSURE WITH THIS COMPANY