“I’ve been a loyal customer for 4 years now. They couldn’t price match another car insurance company because of £40! I was shocked & left to join another company”
“When it comes to reviewing evidence at time of claim, it appears the onus is on the policyholder to prompt them to.review efficiently. It's frustrating as expect to.have to repeat the submission.of evidence, the insurance company looks for an easy decision rather than assessing info at hand.”
“Direct line are no longer competitive on price. Been with them for 3 years with no claims and could not offer an annual Car insurance renewal quote better than £500. Switched to Admiral via confused.com and saved £250!”
“When it came to changing my insurance to my new car a smaller engine model. They wanted to charge me £96 for 3months, this was on top of. £460 insurance making it over £600 next year.I then went too confused . Com. And got a policy that includes even more for £353.”
“I had insurance with them for 2years and there price was very high so I asked them to reduce but they refused, they can’t do it , I said I have other insurance with them but nothing doing”
“Great british call centre support staff (Isaac) was very helpful professional, cheerful and knowledgeable. Although not the cheapest insurance provider, the service and product provided was superior and I managed to broker a deal, cheaper than their own renewal price after getting comparison quotes online first.”
“The renewal quote for my wife’s car insurance was £200 more than another provider.p even though supposedly she had a 30% discount for 9+ years no claim bonus. She rang and asked them what the cost would be to remove two named drivers and it was increased by a further £40! Needless to say, she did not renew her policy.”
“Unreliable - Will find excuses not to settle the claim. Content insurance details: furniture inside the garage damaged by water. Direct Line Insurance did not settle the claim because they exclude garages as part of the house.”
“couldn't get insurance quote on line so called in - then after entering all questions was told they couldn't give me a quote but could not tell me why! A waste of time!”
