“Landlord insurance claim declined , they said it wasn't covered by my policy. So I complained ! Guess what , they have decided to uphold my complaint. So clearly my claim was valid . What does that tell you ? They will try whatever underhand method they can to reject claims. Still have not seen any money from them. No doubt they will now nit pick what their going to pay out. I will not be renewing my policy with them and would advise potential customers to insure elsewhere.”
“I have been with Direct Line for a few years and was thinking of changing to see if I could get a cheaper deal for the car so went on Confused.com and chose AXA. It would have been slightly cheaper but had to be done online and what I like about Direct Line is I get to talk to a real live person!! None of this "chat" which isn't chat at all it's typing. So I rang Direct Line and spoke to a helpful man who agreed the cheaper price AXA had quoted. So that made my day!”
“I wrote to these guys for a full refund. They took my money by direct debit then told me they don`t do van insurance. They never replied back to me and have held onto my £600.00 + quid ever since. Absolute robbers. I had to click a star to write a review otherwise I would not give one at all. Then they have the cheek to send me pet insurance offers. Who ever owns this company is bad. Joe from Cannock, Staffordshire.”
“After years of being a dedicated customer I duscovered I was been charged more than double what I would be if I was a new customer and 10 times what Sainsbury would charge me for home and contents insurance. Absolute rip off. No wonder they're not on comparison sites.”
“Got a renewal letter and was quoted a huge amount, which was almost halved when I looked elsewhere. When I raised the issue to see if I'd be offered anything better, my renewal was simply canceled without question. Thought they might have tried a little harder to retain my business.”
“I have been with the company for at least 15 years ,after talking with other home owners I discovered that I was paying well over what they were paying for home insurance .around £150 more per year”
“Have complained many times to Direct line That under no conditions that they will not Automatically Renew my car insurance without myself knowing what am paying for it and why it’s keeps going up every year and I have never had to ever make a Claim in all my 40 + years driving.
Plus they would not even discuss It very poor. And Highly overrated”
“I’ve been with this company for a couple of years and my buildings & contents insurance is coming up for renewal. I rang to ask for my quote ( Martyn Lewis says to start looking several weeks before for the best price). My quote was only £5 more than last year and when I mentioned the quote I’d found that was comparable with my Direct Line policy, they reduced the price quoted slightly to be competitive. I would be happy to recommend them as I’ve only had positive contact with them when I’ve rung or emailed them.”
“In my opinion only and my experience it would seem that being a loyal customer,not made a claim since goodness knows when,I appear to be a cash cow.Perhaps other people found differently.”
“I recently insured my van with direct line
Really good price £1600 business insurance for two drivers
I was searching everywhere and it was minimum £2400
They only ask for last 3 years accident not 5
I loved them
Thanks to service team”
“Been with Direct line for a great number of years apart from gap insurances when I got it free when purchasing a new car for a year. Prices just kept going p and up and asked for a review before switching (very nice gentleman) but price was not acceptable. Switched to Autonet. for a £200 reduction for the exact same cover. Great VFM compared to Direct Line, just goes to show loyalty isn't re-payed even though I've never claimed a penny off them.”
