A terrible company to buy running trainers from. I ordered my £130 running shoes from Direct running, after receiving them I tried them on and realised that they had sent me the men’s version. I sent them back for an exchange and they then returned them back to me without any explanation. I then contacted their customers services who informed me that they were “worn”. I then had to forward photos of the trainers again to prove that I had not worn them. Eventually they agreed that I could return them, I sent them via recorded delivery and waited for a confirmation. Two weeks later I still hadn’t received any confirmation, I chased this up and the customer service team demanded a tracking number otherwise they couldn’t help me. I didn’t have my tracking number to hand so they refused to confirm if they had received them. The manager treated me like I was lying to them about sending them back. I chased this again a week later and they told me again that they haven’t received them yet. After a lot of stress I left it for another 4 weeks without hearing from them. When I contacted them again, they finally admitted that they had received them and the money would be refunded. They were incredibly rude and unhelpful, I was so stressed as it was a lot of money to spend and received no help from the customer service team. I will NEVER order from this company again due to the awful treatment from the customer service manager.