Never ordered from there before. It said due to high volume and covid 19 orders could take up to 48 hours to ship. Not a big deal. I ordered on the 4th, today is the 14th. I chose standard shipping which is 5-8 business days. I wrote an email to customer service. I got a one sentence reply "solved". It wasn't solved, only one item had shipped wrote back again. Took a few days. Another one word response of "solved". It just shipped today. By the time i I get anything we are almost at 2 weeks. I would have paid extra for expedited shipping had I known it would take 2 weeks. Glad I only ordered a couple of small things before placing a bigger order because I've never ordered through them... Won't be ordering from them.