I usually give Direct Vapor 5 stars, but I recently ran into some issues. Customer service is great though. I received someone elses order. I called and the CSR was a great help. She said she would re enter my order and ship it priority ($9.95) at no charge. That was a week ago tomorrow. Still no package. I checked the order online and saw that the priority shipping order was cancelled and a new order placed with 1st class shipping. Plus, I had to send back the wrong order. I hpe the woman in South Carolina who got my order received her replacement order in less than a week! But overall, DV is a great source for vape products.