COMPLAINT CORNUBIA 60 MINUTES & DISCHEM ONLINE Hello, REF 60 min - Cornubia I ordered 6 cans of baby formula 27th Feb 2024 just around 21h20 on 60 minutes for next day delivery between 10am to 11am, the app showed available stock. Paid for it R1594, got a reference number. Next day 28/02, a lady Jabu Mkhize calls me to tell me no stock in store and that she will need to do a refund. Refund will take 5 to 7 days. Told her it's not fair to wait 7 days for my refund as their app showed stock available at Cornubia as you can choose the store. I asked if she can check other Dischem stores and use that payment to secure Formula , she can't do that. She cancelled order on system, no credit/ refund details provided. She promised on 28th Feb that refund will be done, as I advised that I cannot wait 7 days to feed my child for a system error that is not my fault. I called on the 29th, spoke to a Portia who gave Jabu msg and told me that if it was a online order they would have secured the formula or tried to. BTW Jabu called back after my call around 10am, I missed her call. I have called back 3 times since and still no return call from Jabu Mkhize, no refund reflecting on app or on bank account. Where is the refund? EXTREMELY DISAPPOINTED! 28th Feb - PMB - Woodburn Square Went to check on formula, a pleasant black gent checked on system, called around for me. No stock available. KUDOs to this gent, very patient and helpful. Checked and told me 3 stores in CPT has stock. REF: ONLINE ORDER 29th Feb I then did an online order for 6 can of formula, paid for it, ref nr. Hopinv to get stock from CPT that was on system on 28/02. Got a call on Monday saying only 2 cans can be secured, she will have to refund the balance. I asked lady to please check CPT branches as well, she replies that she can't do that as she is Gauteng and the online order only comes from Gauteng. I asked why is that not stated on app. I asked her to please check on which stores in CPT has and let me know, I will contact them myself. She promised to call back, but to date did not. She just went onto system logged the 2 formula for delivery and closed the sale query with credit on my app for the 4 cans. Issues I have is the ffg: - If there's no stock at Cornubia, why did the 60 minute go through on app. -Online order should state only stock in Gauteng will be sent, this is not a app that considers national stock holding. - When is someone going to call with feedback on refund and where was the money refunded to for 60 minute order. - When am I going to receive feedback on which stores in CPT has stock and its contact numbers? ADVICE TO FELLOW CUSTOMERS, some of the DISCHEM STAFF don't care about the service they render. Your problems and your refunds does not matter, their time is too precious to waste on a paying customer! Both my payments were only R1559+ R1594= R3153 in total, maybe it's too little to raise concern with them.