I had the pleasure of engaging with Simile Thabethe, who is the Pharmacist Assistant at Dischem and she deserves the highest praise for her outstanding service on March 21st which was a Public Holiday. Despite the challenges posed by the day, Simile went above and beyond the call of duty to assist me, demonstrating exceptional professionalism and dedication. I had encountered numerous frustrations while attempting to inquire about the availability of my medication, having been cut off from the switchboard multiple times. However, Simile's unwavering commitment to customer service shone brightly as she not only answered the switchboard but also took the initiative to personally check the pharmacy for the medication I needed. Her proactive approach and genuine concern for my well-being were truly remarkable. What truly sets Simile apart is her warmth and friendliness. Despite the pressures of nearing the end of her workday, she greeted me with a smile and engaged me in delightful conversation, instantly putting me at ease. It felt as though I was interacting with an old friend rather than a healthcare professional, which speaks volumes about her exceptional interpersonal skills. Simile's exemplary performance reflects her dedication to her role as a Pharmacist Assistant and her commitment to exceeding customer expectations. Her exceptional customer service, unwavering dedication, flawless execution of duties, make her a shining beacon of excellence in the medical community. Her positive attitude and willingness to go the extra mile make her a true asset not only to the medical field but also to her employer, Dischem. Thank you, Simile, for your exemplary service and for setting a high standard for others to follow.