Good afternoon. I changed from Zeevenwacht Cape Town to Sitari Fields Cape Town for collection of my chronic meds, because it is more convenient. As the queue is always very long at the pharmacy, I phoned my order for collection. I get to the counter and there's no bell. Another gentleman comes and goes to stand at the next counter. The pharmacist comes and goes to help him. Without explanation to me. They take very long. When she eventually comes to me, I told her I'm upset cos the reason why I phoned to get my order ready, was so that I don't have to wait.