I ordered a product online and did not receive the sms confirmation that the product was available for collection. I was told at the store there was no alternative way they would allow me to collect and must have that sms. I logged this issue on their on site form and was telephoned and told they do not re send the sms leaving only an option to cancel. I was told an email would be sent which in fact did not happen. I then received a email the following day stating the item was now marked as collected. I telephoned the shop and they connected me with the department that manages the online orders. The person was very rude and difficult. I explained that all the store and organizations involved had provided me with was a notification that the item is collected. I had noting to show I was due a refund. The lady preceeded to anounciate at me and interrupt me. In the end she was not at all helpful or understanding and she put the phone down on me. I never received anything stating the order was cancelled or that I was due a refund. I was thankfully refunded strangely without a request for banking details. I will never use the on line order system again and I recommend you do the same. No customer service and no customer confidence.