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Deborah Dick
If I didn't need to select a star I would not. Your dispensary at N1 City Goodwood gave my husband the wrong blood pressure medication to what was on the Dr's prescription! Why this was upsetting is that I am highly allergic to blood pressure medication & landed up in emergency with an allergic reaction to blood pressure tablets. When we got the prescription with the new blood pressure tablet that the Allergy doc prescibed and is the only tablet I can take, your dispensary gave my husband Bilicor instead of Amloc which was on my prescription. Luckily I checked & called my daughter who is a doctor to ask her if I could take it, she said no I must take the Amloc. My husband then had to go back to Canal Walk as N1 City Goodwood who dispensed the wrong medication was closed already. 2. You charged medication to my daughter Dr Kelly Dick's medical aid which was medication for my husband NE Dick's Medical Aid - which Dr Kelly Dick then had to call your N1 City Dischem Goodwood pharmacy to have reversed off her Medical Aid. 3. I use the Pack My Meds med service and twice now - August and Sept the deliveries have arrived with medication that was confirmed telephonically to be packed, not in the delivery!! Yesterday, 9th Oct - I called the Pack My Meds number to ask them pls not to deliver my meds as I was called in the office unexpectedly& would not be home to accept the delivery and pay for it. They firstly also said they did not see any pack my meds ready to be delivered for me. I said I spoke to the agent on the 7th Oct, then they said which branch do I deal with, I said N1 Goodwood. Then they told me no I must call Canal Walk Dischem I called & spoke to the lady Ashe' who confirmed the delivery would not be sent yesterday. I am at the office & get a message to say the delivery is on its way to my house.???? Luckily my father was home to accept & pay for it when they arrived. Then I open the delivery last night only to discover the Stilpane that was confimed on the 7th Oct to be packed did not arrive. I called the Pack My Meds line today, 10th Oct to tell them the meds did not arrive. They said they will call the N1 City Goodwood Dischem pharmacy to have it delivered today. My delivery arrives the delivery guy says while I am opening my package- Oh I have two waybills for delivery. I tell him well there is only my Stilpane in the package where is the delivery for my husbands medication which was on the other waybill to be delivered. I told him take my meds and the package with all the information back to Dischem N1 City Pharmacy Goodwood and tell them to get the story right!!!! Its pathetic service and you are dealing with medication for people and they can't get things right!!! At this point I am going to find out what other social media avenues and media avenues I can access to expose Dischem for their poor service and lack of consideration for their customers.
7 months ago
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Dis-Chem Pharmacies has a 2.3 average rating from 162 reviews