I wish I had read these reviews before purchasing multiple sizes on Shop Disney. The RETURN PROCESS is a total joke and customer service is terrible. Not only is the return process confusing and NOT at all explanatory or transparent, but you have to jump through hoops to make a return, including making and printing your own label, (which is not very clear when you go to make a return). Merchandise is great, online system is terrible, website is not efficient, and the return process is a hassle. I'll be buying my Disney merch on target or Amazon from now on.