Anonymous
***CANADIAN RESIDENTS*** *Be Aware* Placed an order about a week ago for a Christmas order: Tinker Bell Barbie, Nick and Judy plush, Encanto playset and 3-3 packs mini brand Disney. First off transaction went smooth. Used two different gift cards I had laying around and topped it off with credit card for the balance.. no issues or concerns the transaction went smoothly. Email said the items were being processed. Great everything as normal as it should be when you’re making purchases online.. was not impressed with the price tag associated with shipping and handling of $50 for a total order package that cost $160 but whatever it’s being shipped by UPS and 50 bucks is what it is. Few days later email confirmation the order has been shipped. Then few days after that I receive a UPS phone call and email stating that $100 was now additionally required for duties and fees so in total my items totaled $160 (items)+$50 for shipping and handling and now an additional ($100), in taxes(which isn't even correct on shipping manifest) and fees, you have to be kidding me how does shipping handling fees and taxes and an imposed import fee/ UPS BROKER FEES all total almost the exact cost of the items I am to receive. This Review doesn't even account for quality / delivery times / correct order etc. I tried to request a refund via chat and the process wont allow you to multiple items and or 1 big order you are required to submit a refund request for each item (Ludacris.) Let’s be honest folks you can buy all of this stuff at Walmart or Amazon at half the price and probably the same quality definitely less in shipping charges. I was planning a big Disney world vacation. I’m glad I cancelled it. I will not be going there. I have done many reviews and I’ve also read many reviews and the Walt Disney corporation is price gouging everybody they can when they can as quick as they can, and it seems it flows at all different levels. Lesson learned about ordering across the line specifically Disney store. I will not be excepting the package. I don’t care if I get a refund or not but I’m definitely not paying an additional $100 for fees the Disney stores carrier charges. Absolutely ridiculas.
1 year ago
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Disney store has a 1.5 average rating from 52 reviews

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