I just received my 3 retractable banners yesterday. I ordered on the 21st and received on the 28th. That was amazing ! Andy in design is awesome! The girl that answered the phone had me scared at first when she said that I had to figure out how to resize my logo to fit on a 5 ft banner, or hire a graphics designer to change the size to fit the banner, not true. Andy was able to look at my logo via email and size them to fit for no additional cost. He is brilliant, really knows his stuff. They are simple to set up, sturdy and professional. They come in a nice black carrying bag with a handle too. I also think the price was great! Highly recommend this company.