The product was shipped in a very timely manner and appears to function well. The ordering of the item was a bit frustrating. There did not appear to be any instructions on how to make enter our tax exempt information before purchase and we received two invoices with different sales tax totals. The process to have the sales tax returned is ongoing (3 weeks after ordering device) and while the customer service reps have been friendly, the response time is also frustrating. Lastly the item we ordered mentioned the option to expand the external memory but no instructions on how to do so. When reaching out by email and by chat, I still have yet to be provided with instructions. Again product was exactly what we ordered and the customer service reps were kind, but response time is very slow.