Ordered a cart on 4/7/2020, made an inquiry on 4/17/2020 because my order stated "in processing" after ten days. I was told it was out of stock and expected to ship on 4/23/2020, even though when I ordered it the website stated it was in stock, ready for delivery. The only remedy given was to cancel my order. This would not solve the issue but create a second one, where to go from here? I understand this is a bad time, but inventory doesn't get coronavirus. Don't say you have it when you do not. I understand if it was delayed because...xzy, but not in stock when you said it was at the time I bought it? Update: Ironically, following this review, the item shipped. Within one hour I received notice of status change in my order. I am very impressed with the cart. Good quality, meets my needs exactly as expected. I raised the score to three from one for the product. Had there been truth in the original transaction, or at least communication instead of denial or excuses this would have been a favorable review. You sell quality products, do it better. Please.