I want to be able to opt for 3.5 stars but I can't, so this is the result. The issue I have results in a healthy dose of "average" (3 stars) for the experience but the product is better than average although not great (4 stars). Shipping weight was advertised as 300 lbs. + while the case itself was listed at 185 lbs. My issue is that there was nowhere close to 115 lbs. + of packaging with this delivery. The case is glass on all sides with glass shelves, metal framing and an MDF bottom shelf and top. The packaging for shipment provided not one bit of protection for the glass. The case was placed on a custom built wood tray with a wood cap on top and fabricated 2x2 MDF angles running the full height of the corners. The doors were held shut by wraps of cord around the case at 3 different heights. The case was strapped to the bottom tray with 4 plastic cinch straps and then the whole package was wrapped with a couple of layers of thin, clear plastic. The analysis of all this is that packaging requires the frame of the case to carry forces resulting during shipping. This is not what I consider to be a good practice in packing. My unit arrived with 2 of the plastic cinch straps broken, obviously from where they wrapped around the corner of the wood on the bottom tray. Inside the case, there were approx. 10 paper towel tubes which were intended to be spacers to support the installed glass shelved. 3 of them were still functioning when the case was delivered. The rest were rolling around on the shelves. Finally, either some twisting occurred during shipment or the case wasn't assembled with great care because the two doors are offset vertically by approx. 1/4" at the top under the locks. I can twist the case manually and level the doors at the top, but then they bow apart front to back by approx. 1/4" at the bottom. I will find a way to make all of this work but I expected a lot better for a $1000. purchase. The glass and other features of the case arrived intact, but it really strikes me as an exceptionally lucky occurrence. A glass display case like this needs to be CRATED for shipment and then placed on a pallet, not gift wrapped. Even if it's something like the 1/4" MDF angles that were fabricated for the corners, this will carry the shipping forces and not require the merchandise to do so.
5 years ago
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