Your production timeline (16 days for Trade show kit) is double that of many of your online competitors. Then, add to this, your design team's communicated (and in practice) response time is up to 48 hours. Absolutely unacceptable in a company that has, on their homepage, the following customer service statement, "We pride ourselves on a large staff of live customer service representatives available to process orders and answer product questions. Our on-site design team can quote and prototype custom POP and retail display concepts in days. Having a source to quickly obtain custom graphics can really help any business excel." Absolutely unacceptable.