I had no trouble placing my order with Displays2go. After I got the notice it had been shipped, I checked tracking and got a message that there was no information. This was somewhat upsetting to me, as I had never received a message like that before, so after several days getting the same message, I contacted D2G and they quickly responded with information when I could expect my order to be delivered, which is exactly when I received it. The order was packaged well and just what I expected. Btw, after checking with my son who often mail orders, the messages I got regarding tracking are quite common.