I ordered a poster frame and it arrived cracked. When I reached out to customer service, they immediately sent out a new one and told me I could dispose of the cracked frame as I wished. What I was most impressed by was the care put into the new frame to ensure that it would arrive in perfect condition. It was packaged carefully and thoroughly and there were additional support measures taken on the frame itself to ensure it's in tact delivery. Overall the quality of the frame is commensurate with the price. It uses plexi glass and some sort of plastic for the framing which keeps it nice and light for easy hanging. The frame is very delicate, so caution should be used when moving it, as the fasteners keeping the photo attached to the frame are quite flimsy and don't really fasten anything. They just gingerly keep everything in place.