We received the large assembled display on a broken pallet that was strapped to a non broken pallet. I assume it did not leave the displays2go warehouse in this condition, it was probably broken and haphazardly repaired in transit. The broken pallet caused the unit to lean, by the time we received it there were scratches in one of the doors. I called Displays2Go and they immediately shipped me an entire replacement unit - instead of just the door i needed. Even this was a good thing until they used our address from over a year ago (not the one the order just shipped to) and shipped it to the wrong place. Fast response but overkill in the delivery - 2 weeks now and we still do not have a first class looking display.