Ordering & shipping were easy and efficient. Packaging of the items was terrible. The amount of tape utilized to open the boxes made it difficult. Instead of providing a bag with screws and other parts the parts were all screwed into the necessary areas. This required the parts to be removed from the area before assembly. Some screws were 2.5 inches long which was time consuming to extract. The other four screws were held on with washers and nuts were so small that many times would fall loose themselves and be lost in the box. This cause much frustration and missing parts. The brochure holds ordered to compliment the sign holders did not come with any assembly instructions--yes relatively easy to figure out but some type of instruction should be provided. Also, no where did it state that any tools would be necessary for assembly when in fact tools were needed. Packaging of the item leaves a lot to be desired!