We bought 2 banners for a trade show from them. When I purchased the banners, the website ETA and the customer representative I spoke with on chat both told me there would be plenty of time for the banners to be printed and shipped in time for our show on October 9th 2017. These were purchased on 9/13/2017. 2 days later, I got an email that the artwork was rejected. Our designer followed their design guidelines to the letter, but they had forgotten to add in information about rounded corners...another delay and another CS rep that was just not very accomodating and helpful. We provided the new "fixed" artwork the same day, and I was then told that the ETA was now October 19th (way after the show)! When I called to see what was going on, a rude CS rep told me that I must have not looked at the ETA when I purchased the banners. The whole reason I went with this company was because of their ETA...incredible. She did some digging and finally told me that because China has a holiday the first week of October, all their manufacturers get delayed. She then told me that the manufacturer changed the delivery time and that was why the new ETA was now different... Anyways, they basically told me "tough luck" so they issued a refund and we went somewhere else... Not a great way to do business and I hope other customers didn't have the bad luck / treatment I received. Yann