I recently purchased a 32" dual monitor stand for two Samsung flat panels TVs that I use as computer monitors. The stands indicate that they support up to 66 lbs (33 per monitor) and after I opened the box, I noticed how durable the base and overall stand seemed to feel. The monitors are UN32EH5000FXZA and UN32J5205, weighing 13.0 lbs and 8.1 lbs, respectively. The stand itself wasn't terribly difficult to set up, though the instructions were picture only and not as straightforward as I would have liked, given that they would support $700 worth of equipment. After setting up the stand and mounting the TVs (I would recommend having someone assist in mounting the monitors) I had a lot of trouble getting the monitors to stay in a fixed position, at a fixed angle. The two screws that tighten the arm that holds the monitor mounts don't actually screw into anything on the arm, they simply tighten up against the back of the inside of the arm. This makes it difficult if the monitors are different weights, as the arm tends to want to drop to one side. The mounts themselves also rotate, which I liked, except it was also very difficult to tighten them so that they stayed in a fixed position. The monitors kept angling forward and I would have to adjust them so that they were facing more towards me and less towards the ground. Aside from those issues, I was happy overall with the stand, that is until the left mount broke completely off at the pivot and drop the monitor of off the desk, damaging the screen. I called Displays2Go and they offered to ship me a replacement monitor stand or refund my money. I hesitated because I seriously want/need a dual setup for my monitors, but I can't really afford to buy another monitor, only to have the same issue reoccur and break another monitor (they're around $350 apiece). They offered nothing in the way of replacing the monitor, nor did they want me to ship the damaged monitor stand back so they could find out what happened. I'm pretty disappointed with the quality of the stand, while the base was a solid metal, the pivoting mount was plastic. I'm also not thrilled with the lack of accountability from the company regarding the damage that was caused. I understand that they can't just replace every monitor that customers claim was damaged by a defective or faulty mount, but at least go through the trouble of trying to find out why this happened by looking at the defective product.
8 years ago
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