This process was very simple from design to ordering to receiving my packages. I ordered three large vertical pull-up banners for a trade show. The templates were very easy to use and the file uploading process was quick and efficient. I received a personal confirmation from a representative (Kyle), shortly after paying for the banners, who guided me through the submission process and explained lead times and shipping times. Once my files were uploaded and I approved the proof, I received my banners in 9 days (shipped from Rhode Island to North Carolina). My only complaint about this experience is that one of the zippers was broken on the banner carrying case. Also, the hardware on one of the other banners was dented. This could be avoided with more padding in the packaging. Otherwise, I was completely satisfied with the quality of not only the banner materials, but of the service. I would totally recommend this to friends and businesses.