I did not receive the actual product yet, just the proof of my design. So far, the customer service has been great (Kyle). My designer representative has been very helpful, respectful and easy to work with. The ease of getting my banner graphic template was awesome. My order and product details were very easy to understand, follow and get accomplished. *The easier and more efficient the ordering process and product details are, the happier I am. Also, the pricing is good. could be better but the whole experience as whole makes it worth it. If Displays2Go stays on this track, I will be a customer for life!