First of all, I didn't expect someone to answer my call because most companies use automated call answering that infuriates me. On the other hand, the representative who took my call was gracious, knowledgeable, and eager to assist me with the order I had placed online. With that in mind, I was confident the order I had placed online was exactly what I wanted. For those reasons, I would highly recommend Displays2go, because of the "Exceptional" personalized customer service I received. Oh by the way, my order arrived as promised and the build quality for the price mark was "exceptional" as well.