I feel weird here - I feel like I'm supposed to be reviewing the company, but one can never really avoid the impetus to associate the product with the company, so... Anyways - the company. Excellent. Great prices, buying experience was no problem; didn't have a returns/exchanges situation so I've got limited experience. But buying it was a pleasure. Only reasonable complaint is that in the age of Amazon Prime, standard ground shipping feels slow as moss. It was like waiting for Christmas. Which was alright. The product, very briefly: $20 mount for a TV, so I wasn't spending a fortune. But it did take ages to get installed and tuned right. Installation was somewhat complicated by the fact that the tool suggested for driving in the heavy-duty screws into the stud was just like this hexagonal chamber that fit around the head of a screw. Even if you predrilled your hole, it still required a pair of pliers to attain the right torque to drive the screw in. Plus, it fit only very loosely around the screw, so it wobbled A LOT. The mount itself takes some fine-tuning. There's just a simple tension screw system to keep it from wobbling all over the place, and I actually DISASSEMBLED the mount before I could make the connection between the tension screw (hidden under a cap) and the amount of "give" the mount was... giving me. So the product gets 3, 3.5 stars, while the company gets an easy 4.0-4.5.